Terms and Conditions
Note: These Terms & Conditions are relevant to removals only. For Caravan Storage or Self Storage, please view the bottom of the appropriate page.
We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us.
(a) You do not accept it within 30 days, with a removal date to which we agree.
(b) The work is carried out on a Saturday, Sunday or Public Holiday at your request.
(c) The work is not carried out or completed on the agreed day(s), by your delay.
(d) We have to collect or deliver goods above the ground and first upper floor.
(e) We supply any additional services, including moving or storing extra goods.
(f) The stairs, lifts or door ways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles to load and/or unload within 20 metres of the doorway.
(g) Any parking or other fees or charges that we may incur in order to carry out services on your behalf.
(h) There are delays or events outside our reasonable control.
2) Work not included in the quotation
Unless agreed by us in writing we will not:
(a) Dismantle or assemble furniture, fixtures or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
(c) Take up or lay fitted floor coverings.
(d) Move items from aloft, unless properly lit, and floored and safe access is provided.
(e) Move or store any items excluded under clause 4.
(f) Waiting time - i.e. waiting for keys or contract exchange (chargeable at £75 per hour). See 6(c).
3) Your responsibility
It will be your sole responsibility to:
(a) Arrange adequate insurance cover for the goods submitted for removal transit and/or storage, against all insurable risks.
(b) Obtain at your own expense, all documents, permits, licences, customs documents necessary for the removal to he completed.
(c) Be present or represented throughout the removal.
(d) Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
(e) Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
(f) Prepare adequately and stabilise all appliances or electronic equipment prior to their removal.
(g) Empty, properly defrost and clean refrigerators and deep freezers.
(h) Provide us with a contact address and phone number during removal transit and/or storage of goods.
(i) Protect vulnerable furniture, glassware, pictures and surfaces, (except where A-Z is employed for a wrapping and packing service).
4) Goods not to be submitted for removal or storage
The following items are specifically excluded from this contract
(a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
(b) Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
(c) Plants or goods likely to encourage vermin or other pests or to cause infestation.
(d) Refrigerated or frozen food or drink.
(e) Any animals and their cages or tanks including pets, birds or fish.
(f) Goods which require special licence or government permission for export or import.
(g) Unstable furniture/goods that may collapse or become damaged due to poor structural integrity.
Such goods will not be removed by us except with our prior written agreement. In the event that we do remove such goods, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned, If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. In addition we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 4(b), 4(c) or 4(d).
5) Ownership of the goods
By entering into this contract, you declare that
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.
You will meet any claim for damages and/or costs against us if these declarations are not true.
6) Charges if you postpone or cancel the removal
If you postpone or cancel this contract, we may charge according to how much notice is given.
(a) Cancelled more than 3 days before the removal was due to start: 50% of the cost of the move.
(b) Less than 3 days before the removal was due to start; 100% of the removal charge.
(c) A postponement and waiting time waiver is available for £75.00 which allows for the postponement of the removal date and for up to 3 hours of waiting time (see 2(f)).
7) Paying for the Removal
Unless otherwise agreed by us in writing:
(a) Payment is required, by cleared funds 3 days in advance of the removal or storage period.
(b) You may not withhold any part of the agreed price.
8) Our liability for loss or damage
Our liability for loss or damage is limited to £50.00 per individual item, box or carton.. You may request us to increase our liability subject to our express written agreement in advance of carrying out the removal and/or storage and payment of an additional charge.
(a) Other than by reason of our negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in the following:
(i) By fire howsoever caused.
(ii) By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
(iii) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
(iv) By moth or vermin or similar infestation.
(v) By cleaning, repairing or restoring unless we did the work.
(vi) To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
(Vii) For electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
(viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, howsoever caused, unless you have previously given us full particulars with value, and we have confirmed in writing that we accept responsibility as in conditions 8.
(ix) To any goods which have a relevant proven defect or are inherently defective, including goods in an unstable condition which are unfit to be moved without causing damage.
(x) To animals and their cages or tanks including pets, birds or fish.
(xi) To plants.
(xii) To refrigerated or frozen food or drink.
(xiii) To flooring/surfaces unsuitable for the free movement of heavy domestic appliances.
(b) Other than by reason of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage or failure to produce the goods.
(c) No employee of A-Z Removals & Storage or its contractors shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this contract.
9) Time limits for claims
(a) For goods which we deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery.
(b) If you or your agents collect from our warehouse, you must note any loss or damage at the time the goods are handed to you.
(c) Notwithstanding clause 8, we will not be liable for any loss of or damage to the goods unless a claim is notified to us in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of collection of the goods from us or delivery of the goods by us, as the case may be.
(d) The lime limits referred to in clauses 9(a), 9(b) and 9(c) above shall be essential to the contract.
(e) Upon your written request we may at our discretion agree to extend your time for compliance with clause 9(c), PROVIDED your request is received within the time limits provided for and subject to this proviso we will not unreasonably refuse such a request.
10) Delays in transit
(a) Other then by reason of our negligence, we will not be liable for delays in transit. (e.g. vehicle breakdown, adverse weather conditions, traffic jams, etc)
(b) If through no fault of ours we are unable to deliver your goods, we will take them into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.
11) Damage to premises or property other than goods
(a) We will not be liable for any damage to premises or property other than goods submitted for removal and/or storage unless we have been negligent.
(b) If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed will inevitably cause damage, we shall not accept that we were negligent
(c) If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt. This is essential to the contract.
12) Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.
All disputes should be corresponded in writing. No verbal communication will be entered into.
14) Our right to sub-contract the work
(a) We reserve the right to sub-contract some or all of the work.
(b) If we sub-contract, then these conditions will still apply.
15) Route and method
(a) We have the full right to choose the route for delivery.
(b) Unless it has been specifically agreed in writing on our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.
16) Advice and information
Advice and information in whatever form it may be given is provided by the company for the customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.
17) Applicable law
The Agreement and these Conditions shall be governed by and construed in accordance with the law of England and Wales.